Shipping policy

Shipping Policy

Thank you for choosing SHAHTOUCH for your shopping needs. We are committed to providing you with the best possible service, including timely and reliable shipping. Please review the following shipping policy to understand how we handle the shipment of your orders:

1. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may be slightly longer. However, we strive to process all orders as quickly as possible.

2. Shipping Methods and Carriers:

• We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
• The shipping carrier may vary depending on your location and the shipping method selected.
• Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to track your package's progress.

3. Estimated Delivery Time:

• Estimated delivery times vary depending on the shipping method selected and your location.
• Standard shipping typically takes between 1-2 business days for domestic orders and 7-14 business days for international orders.
• Expedited and express shipping options are available for faster delivery, with estimated delivery times ranging from 1-2 business days for domestic orders and 3-7 business days for international orders.

4. Shipping Rates:

• Shipping rates within UAE is AED 10. For International shipping rates are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination.
• Shipping rates will be displayed during the checkout process before you complete your purchase.

5. International Shipping:

• We offer international shipping to most countries worldwide.
• International shipping rates and delivery times may vary depending on the destination and shipping method selected.
• Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control. Any additional customs duties or taxes are the responsibility of the customer.

6. Shipping Restrictions:

• Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
• We do not ship to P.O. boxes or APO/FPO addresses.

7. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your order by entering the tracking number on our website or the carrier's website.

8. Delivery Issues:

• In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer service team for assistance.
• We will work with the shipping carrier to resolve any issues and ensure that you receive your order as quickly as possible.

9. Shipping Policy Updates:

• We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.